Privacy Policy

Effective Date: June 30, 2024  |  Last Updated: March 31, 2026

This Privacy Policy describes how Outward Intelligence Inc (“Outward Intelligence,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our website, platform, and services (collectively, the “Services”). This Policy applies to website visitors, platform users, and other non-participant users of our Services.

1. Information We Collect

We may collect the following categories of information:

• Contact information: Name, job title, employer, and business email address, provided when requesting a demo, creating an account, or contacting us.
• Technical and usage data: IP address, browser type, operating system, device information, pages viewed, and interactions with the Services, collected through cookies, web beacons, and similar technologies.
• Account data: Organization membership, role, and platform activity for authenticated users.

We may also receive personal data from third parties or public sources (e.g., LinkedIn, trade shows, event registration lists) in connection with our business development activities.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve the Services.
• Authenticate users and manage platform access.
• Conduct and deliver market research on behalf of our clients.
• Send transactional communications (e.g., login links, reports, notifications).
• Analyze website traffic and usage patterns.
• Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to store preferences, analyze site traffic, and measure marketing effectiveness. You may control cookies through your browser settings; however, disabling cookies may affect the functionality of our Services. We do not use advertising or retargeting cookies on our website.

4. How We Share Information

We do not sell your personal data. We may share information with:

• Service providers: Third parties that support our operations, including hosting, analytics, email delivery, and cloud infrastructure providers. Each is contractually obligated to process data only as directed.
• Legal and safety: When required by law, regulation, or legal process, or to protect the rights, safety, or property of Outward Intelligence, our clients, or others.
• Aggregated or de-identified data: We may share data that has been aggregated or de-identified so that it cannot reasonably be used to identify you.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

5. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy or as required by law. You may request deletion of your personal data by contacting us at support@outwardintelligence.com, and we will process your request where legally permitted.

6. Data Security

We implement industry-standard security measures, including encryption, access controls, and continuous monitoring to protect your information. No method of transmission or storage is completely secure, but we are committed to protecting your data. For more details on our security practices, including our SOC 2 Type II compliance, visit trust.outwardintelligence.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@outwardintelligence.com. We will respond within the timeframe required by applicable law. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and provide notice where required. We encourage you to review this page periodically.

10. Contact Us

If you have questions or complaints about this Privacy Policy or our data practices, contact us at:

Outward Intelligence Inc
169 Madison Avenue 38174
New York, NY 10016
United States

support@outwardintelligence.com